grr. symantec... i wouldn't use you if it weren't forced on me in every corporate environment.
"Question/Issue:
Virus definitions consume a large amount of disk space.
Symptoms:
The virus definition folder that is located in C:\Program Files\Common Files\Symantec Shared\VirusDefs fills with temporary folders. The temporary folders are called tmpXXXX.tmp, where XXXX are hexadecimal characters. The temporary folders take up large amounts of disk space.
The virus definition folder that is located in C:\Program Files\Common Files\Symantec Shared\VirusDefs fills with temporary folders. The temporary folders are called tmpXXXX.tmp, where XXXX are hexadecimal characters. The temporary folders take up large amounts of disk space.
Cause:
Virus definitions may be corrupted.
Solution:
WARNING: Do not clear the VirusDefs folder if LiveUpdate Administrator (LUA) 2.1 is installed. This will cause LUA to report that engine updates are corrupt until the next set of engine updates is released.
To solve this issue, follow these steps:
Stop the Symantec Management Client service by following these directions:
Go to Start > Run
Type smc –stop
Click OK.
Stop the Symantec Endpoint Protection service in services by following these directions:
Go to Start > Run
Type services.msc
Right-click on Symantec Endpoint Protection service and select Stop.
Navigate to :\Program Files\Common Files\Symantec Shared\Virusdefs
Delete any numbered folders
Delete all files and folders with a ".tmp" extension
Install a new set of definitions manually using the Intelligent Updater (as explained in How to update definitions for Symantec Endpoint Protection 11.0 using the Intelligent Updater)
Restart the Symantec Endpoint Protection Service in services
Restart the Symantec Management Client service
Go to Start > Run
Type smc –start
Click OK
Technical Information:
A utility has been created to accomplish the above described procedure automatically. The SymDelTmps utility will search and delete
temporary files and zero byte.dax files that are the result of a corrupt database or definition set. To obtain the utility, contact Symantec Technical support at:
http://www.symantec.com/business/support/index.jsp "
Virus definitions may be corrupted.
Solution:
WARNING: Do not clear the VirusDefs folder if LiveUpdate Administrator (LUA) 2.1 is installed. This will cause LUA to report that engine updates are corrupt until the next set of engine updates is released.
To solve this issue, follow these steps:
Stop the Symantec Management Client service by following these directions:
Go to Start > Run
Type smc –stop
Click OK.
Stop the Symantec Endpoint Protection service in services by following these directions:
Go to Start > Run
Type services.msc
Right-click on Symantec Endpoint Protection service and select Stop.
Navigate to :\Program Files\Common Files\Symantec Shared\Virusdefs
Delete any numbered folders
Delete all files and folders with a ".tmp" extension
Install a new set of definitions manually using the Intelligent Updater (as explained in How to update definitions for Symantec Endpoint Protection 11.0 using the Intelligent Updater)
Restart the Symantec Endpoint Protection Service in services
Restart the Symantec Management Client service
Go to Start > Run
Type smc –start
Click OK
Technical Information:
A utility has been created to accomplish the above described procedure automatically. The SymDelTmps utility will search and delete
temporary files and zero byte.dax files that are the result of a corrupt database or definition set. To obtain the utility, contact Symantec Technical support at:
http://www.symantec.com/business/support/index.jsp "
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